Frequently asked questions

Quick answers to what buyers and sellers ask us most. Can't find your answer? Contact us.

Buying a phone

Is VerifiedPhones free for buyers?

Yes. Searching, saving ads and contacting sellers is completely free.

Why do I need to sign in to see the seller's number?

This protects sellers from spam callers and robocalls. Signing up takes a minute, and you can sign in with Google.

How do I check if a phone is PTA approved?

Dial *#06# on the phone to see its IMEI, check it matches the box, then send the IMEI by SMS to 8484 or check it on dirbs.pta.gov.pk. Do this before you pay.

Can I pay the seller in advance?

Please don't. Never send an advance through JazzCash, Easypaisa or a bank transfer for a phone you have not seen and tested. Most scams start with an advance payment request.

Does VerifiedPhones deliver phones or give a warranty?

No. We only connect buyers and sellers. You meet the seller and pay them directly. Some shops offer their own warranty, so ask them before buying.

What if the phone turns out to be fake or faulty?

Report the ad with the Report button and tell us what happened. We will investigate and block dishonest sellers. For money lost to fraud, also report it to the police and the cybercrime authorities.

Selling a phone

How much does it cost to post an ad?

Posting is free, with no commission on your sale.

Why is my ad not live yet?

Every ad is checked before it appears. Most ads are approved within moments. Some are held for our team to look at, for example when the price looks very unusual. If an ad is rejected, we show you the reason so you can fix it.

Why can't I write my phone number in the ad?

Buyers contact you through the Call, WhatsApp and Message buttons, which use the number on your account. Numbers written in the text are removed to stop spam and scams.

Why can't I edit the ad title?

The title is made automatically from the brand, model and storage, so every ad is clear and easy to search.

How long does my ad stay up?

Ads stay live for 60 days. You can renew an ad from My Ads when it is close to expiring.

How do I get my ad featured?

Invite a friend from the Invite page. When your friend posts their first ad and it is approved, you both get a free 7-day Featured placement.

I sold my phone. What should I do?

Open My Ads and press Mark as sold, so buyers stop calling. If you are a shop, you can add the buyer so they can leave you a review.

Auctions

How do auctions work?

A seller sets a starting price and picks 1, 3, 5 or 7 days. Signed-in buyers place bids, and the highest bid when the timer reaches zero wins. Bids update live on the ad page.

Do I need to pay a deposit to bid?

No. Bidding is free and there is no payment on VerifiedPhones. If you win, you get the seller's number, meet them, check the phone and pay in person.

Can I cancel my bid?

No. A bid is a promise to buy at that price if you win, so only bid what you are ready to pay. Sellers can stop dealing with winners who do not show up.

Why did the auction get more time?

A bid in the last 5 minutes adds 5 more minutes. This stops last-second tricks and gives everyone a fair chance to answer.

What is "Buy it now"?

Some sellers set a Buy it now price. Pay that price and you win at once, and the auction ends.

What does "lowest price not reached" mean?

The seller set a hidden lowest price. If the bids stay below it, the seller does not have to sell, but they can still choose to sell to the highest bidder.

What if the winner does not come?

The seller can offer the phone to the next highest bidder at that person's own bid, with one tap in My Ads.

Account and shops

Can I change my mobile number?

Your number is locked once saved, because buyers rely on it to identify sellers. If you have genuinely changed your number, contact us.

What is a verified shop?

A shop whose basic details we have checked. Verified shops show a badge. Only people who really bought from a shop can review it, so ratings are honest.

How do I open a shop account?

Choose Business / Shop when you register, or switch your account type from your profile, and add your shop name and address. Our team then verifies it.

How do I delete my account?

Contact us using the details on our About page and we will close your account and remove your information.

Safety

Where should I meet the buyer or seller?

In a busy public place during the day, such as a mall, a mobile market or outside a bank. Bring a friend or family member if you can.

How do I know a payment is real?

Do not trust screenshots or SMS messages. Open your own banking or wallet app and confirm the money has arrived before you hand over the phone.

Someone asked for my code or password. What should I do?

VerifiedPhones will never ask for your password or a one-time code. Do not share it, and report the person to us.